SHIPPING & RETURNS

SHIPPING INFORMATION

We use Australia Post to ship all items. A tracking number will be emailed to you with a confirmation of shipping. We ship goods within 48 hours. Please use your tracking number for an estimated time of arrival. 
If you believe you should have already received you purchase, please contact Australia Post with your tracking number. If you need additional information please email melba.aros@gmail.com

RETURN POLICY

Returns and Exchanges

It is important to me that you are happy with your purchase. If you are not satisfied with your order for any reason please contact me within 14 days of receiving your package. I will do my best to resolve the problem quickly.

Refunds and exchanges are possible for items within a 14-day time frame after receiving your package Please email 

melba.aros@gmail.com should you need to exchange or return an item.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it, with all tags attached. All exchanges and returns are at the cost of the customer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company. it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me at melba.aros@gmail.com


Shipping

To return your product, please contact melba.aros@gmail.com


You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.

©2020 by Melba Aros